Refund policy
Return Policy
At SwimProGear.store, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we proudly offer free returns and refunds within 30 days from the date your order is delivered.
Eligibility
To qualify for a return:
- Return requests must be submitted within 30 days after delivery.
- Products should be unused or in acceptable condition.
- Whenever possible, items should be returned with original packaging and included accessories.
- Products intentionally damaged after delivery are not eligible for return.
Free Return Shipping
We provide free return shipping worldwide for all eligible returns.
Once your request is approved, our support team will provide detailed return instructions.
Refund Process
After your returned item is received and inspected, your refund will be issued to the original payment method.
Depending on your financial institution, processing times may vary.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item.
We'll gladly arrange a replacement or full refund at no additional cost.
For assistance, contact:
Email: hanauervanderwerf96@hotmail.com
Phone: (502) 619-0960